KROMAX

Engineering Service Support

Pre-sales through post-install engineering service.
Support customers on a timely response basis throughout the region with offices in: Taipei, Hsinchu, Tainan, Shanghai, and Singapore.
Service support from source inspection to installation to mass production.

Customer Services

Communication

Weekly/Monthly Report
Issue & Part Request Report
Meeting Minutes

Operation

Customer Satisfaction Survey
Project & Performance Management & Review

Technology

Probation & Engineer Certification
Technical Review & Principal Train
SOP & Market Intelligent Survey

Relationship

Joint co-work till successful ramp up
Multi-level service
Holiday or special on-call/on-site
Urgent Parts Support
Flexible work hour